Privacy Notice

For clients, participants, schools and settings. Last updated September 2026.

This notice explains, in plain English, what information Animal Cwtch collects when you get in touch or book with us, why we collect it, and how we look after it.

Who we are: Jo-Anne Herschell trading as Animal Cwtch, registered with the Information Commissioner’s Office (ICO), registration number C2042507.

Questions: email info@animalcwtch.co.uk or text 07798 761592.

What we collect

Enquiry and booking details: your name, email, phone number, venue address and invoice details.
Information to keep people safe and included: for example allergies, medical conditions, access needs, or anything that helps us support everyone. We only ask for what we need.
Photos: only with permission (see below).

We do not usually ask for, or record, the names of children or participants at sessions.

Our website enquiry form

When you send an enquiry through our website, your details are emailed to us and a copy is stored securely in our website system, which is hosted by IONOS. We use them only to reply to your enquiry and arrange your booking. If your enquiry does not lead to a booking, we delete it within 12 months.

Our website asks for your permission before using any non-essential cookies, and you can change your choice at any time.

Why we use it

To reply to your enquiry, arrange and deliver your booking, and invoice you.
To keep participants, staff and animals safe.
To keep records we are required to keep by law (for example for tax).
To share approved photos of our work, only where permission has been given.

Who sees it

Only the Animal Cwtch staff who need it. We never sell your information. We may share it with our accountant, our insurers, or the authorities if we are required to by law or to protect someone from harm. Grant funders only receive anonymous numbers and approved photos.

We use trusted services to store information securely: Microsoft 365, QuickBooks, Animal Database UK, IONOS (our website host), Later (social media scheduling) and our payment provider.

Photos and videos

We never name children or participants in photos.
We only show faces where permission has been given, either by the parent or carer, or by the school or setting using its own consent process, with permission for us to use the image.
You can ask us to remove a photo at any time.

Full details are in our Photography and Consent Policy, available on request.

How long we keep it

Information	How long
Invoices and payment records	6 years (required for tax)
Booking and contact details	3 years after your last booking
Website enquiries that do not lead to a booking	Up to 12 months
Allergy, medical or needs information	Deleted with the booking record, or sooner
Photos	Up to 3 years, or until you ask us to remove them

Your rights

You can ask to see the information we hold about you, ask us to correct or delete it, or withdraw your permission for photos. Email info@animalcwtch.co.uk and we will reply within one month.

If you are unhappy with how we have handled your information, please talk to us first. You can also contact the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

See also our booking terms and conditions.